Return & Refund

Thank you for shopping at buyglasses. Our online shop provides unique fashion product from our independent designers back by high quality material and reliable production.Our members of QA team inspect each product before packaging to ensure the

maximum customers satisfaction.

If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Simply follow the instructions, and submit a request for return/exchange in your order page and we will try our best to meet your request.

Please contact our Customer Care team for return instructions and return center address.

Fast Refund

Send the returned purchase in its original packaging with original label back to our return center. We will issue a refund to your original payment method within a week.

Purchase Not Eligible for Return

-Final sale item(s) is not eligible for return or exchange.

-Sunglasses is not eligible for return or exchange.

-Sunglasses can only be returned/exchanged if it is defective/damaged or wrong item.

-You must email a picture showing the problem/defect after submitting the return/exchange request online.

Return&Exchange

30days Money back: Customers will enjoy a 30days warranty (30days of receiving), covering any possible defect in Frames and Lenses. This warranty does not cover damage caused by accidents, negligence, or improper care.

Buyglasses friendly exchange&return policy promises our customers 100% satisfaction. Please log in your account center to apply for the exchange&return. Once we received your request, your exclusive CSR will email you to solve the issue.

Uncomfortable new sunglasses?

If you can‘t see clearly or feel discomfort wearing your new glasses, please upload your original prescription script for checking. If the prescription you entered was correct, check out our tips here: Helps for Issues of Adaptation

Contact us

If you have further questions / issues, please don’t hesitate to contact at support@buyglasses.com.