Frequently Asked Questions

In order to fit your purchase experience, the followings are common questions of our customers, and we have answered them one by one. We hope to provide guidance and help for you, and thank you for browsing our products.

Yes,we ship worldwide and free shipping .

You can track your parcel via the confirmation Email.

Only unishipped orders maybe cancelled.Cancellation may be done either through email or by telephone.Refund will be issued accordingly if card is charged.

You can change your order information within 36 hours after your placing order. After 36 hours, you need to contact buylool via e-mail support@buylool.com to determine whether the product has been shipped, if it's not sent out , we could help you change the order information, if it's sent out, you should be responsible for the wrong order.

A certain amount of import duty may apply for some countries. Sorry for that we can't assume your import customs. Duty (or customs tariffs) is set by the destination country customs authorities. Please contact the local custom for a specific amount of it. It may take 7-15 business days.
Different frames are in different sizes. You can find the detail of the sizes above the description. Or you can also use the Search to find the one that best suits you by filling in the frame details:width, lenses height, etc.
Humbly contact us within the first 30 days after you've received the glasses. Don’t hesitate to contact us if the frame has any problem. We can equally send you a new one or refund back to you your money after the return of the glasses. And we'll humbly suggest to you how to make sure the next frame you get fits you perfectly.
From time to time, shipping delay occurs for unpredictable reasons, like weather, customs safety inspection and so on. Please don' t worry, we will be responsible for logistics problems and will not let our customers bear any loss.
You can chat with us on LiveChat. You can also send us an email to support@buyglasses.com within 1~2 workdays when you placed your order. We will reply you as soon as possible and send the confirmation to you!