Customer Service

 Delivery & Returns

We hope you love shopping in buyglasses. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us

Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.

Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders you place  late on Friday or on Saturday will not be processed until Monday. Charges may be added to

orders with Priority, Overnight and International shipping if we try unsuccessfully to deliver your order more than once.

Our 30 day return policy

We do our best at to ensure that all frames and lenses are produced to perfection and the prescription as well as specific needs that our customers request. We are confident that you'll love our product. However, if for some reason you're not completely satisfied with your glasses, you are entitled to a one

time, no questions asked return for a refund.And There's another case if damaged within 30 days and caused by defective material or workmanship, rather than accident, negligence or careless mistake, we will remake and resend the glasses, or offer you a pair of new glasses, and you only need to pay some price


Returning Merchandise by Mail

On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).

Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. Restricted items must be returned using ground transportation.

Please allow 10 to 14 days for After-sales Service Workers to process your return.

When will I receive the refund?

Refund will be credited to the payment account originally used for the purchase.

*If you used PayPal account to pay for the order, the refund will be back to your PayPal account within 3 business days.

*If you used credit card/debit card to pay for the order, the refund will be back to your credit card/ debit card about 30 days.  

Please feel free to contact us if you don't receive the refund within the days listed above.